1. Scope 

These terms apply to all hardware purchased through our platform. Hardware is sourced from authorized OEM partners after payment is received. By placing an order, you agree to these terms. 

2. Procurement and Order Confirmation 

• Orders are processed only after successful payment. 

• Final confirmation depends on availability, current pricing, and vendor acceptance at the time of procurement. 

• If OEM partner reports changes in pricing, availability, or product specifications, we will notify you. You may accept the revised terms or request a refund. 

3. Lead Times (Kiosks and Custom-Built Units) 

All kiosks sold through our platform are classified as special-order items. Kiosks and similar build-to-order hardware typically require up to 15 business days for shipment from the date the order is confirmed. This period covers manufacturer assembly, component sourcing, quality checks, and preparation work. 

Timelines may vary based on production queue, material availability, workload, or logistics scheduling. 

If the manufacturer communicates a delay beyond the typical window, we will notify you. You may continue with the revised timeline or request a refund, provided procurement has not already begun. 

3. Fulfillment and Delivery 

Hardware ships directly from OEM partners to the delivery address submitted at checkout. 

Delivery estimates shown online are indicative only. Processing time, logistics schedules, courier performance, customs procedures, weather conditions, or supply-chain disruptions may impact on actual delivery. 

Any visible damage upon delivery must be reported immediately with proof. 

4. Shipment Scope and Handling Charges 

Standard shipping covers transportation to the customer’s primary delivery point at the stated address. 

The following services are not included unless clearly quoted and paid for in advance: 

• lift-gate handling, 

• inside delivery, 

• multi-floor movement, 

• unpacking, installation, or debris removal, 

• specialized site-level handling. 

If required, these services will be billed separately. Delivery personnel may decline such activities when they are not part of the confirmed shipping scope. 

5. Warranty 

Warranty terms follow the manufacturer or OEM partner policy. 

Warranty registration, DOA claims, repairs, service calls, and replacement requests may need to be initiated directly with the manufacturer or partner. 

We support you by providing documentation or claim references when applicable, but we do not control warranty decisions or timelines. 

6. Returns (30-Day Validity) 

Return requests must be raised within 30 days from the date of delivery. 

Approval depends on the applicable manufacturer or OEM partner policy. 

To qualify, items must be: 

• unused and uninstalled, 

• in original packaging with all materials and accessories, 

• free from damage or alteration, including serial identifiers. 

Configured, software-loaded, activated, or customized products may not be eligible. 

Return freight costs are the customer’s responsibility unless the item is confirmed defective under DOA or warranty. Refund amounts may be adjusted if items are received with missing materials or visible usage. 

Special Order Items 
All kiosks are designated as special-order items. These products are manufactured and assembled only after order confirmation and are not eligible for cancellation or return once procurement has begun. This includes orders involving custom specifications, component selections, finishes, or configuration services. 

7. Refunds 

Refunds apply only in the following cases: 

• the item is unavailable at the time of procurement 

• the OEM partner declines or cancels the order

Approved refunds are issued to the original payment method.

Processing timelines depend on the bank or payment gateway. 

No compensation applies for delays, lost time, business disruption, or incidental expenses. 

8. Cancellations 

Orders cannot be cancelled once procurement has started with a OEM partner. 

If cancellation is possible, the approval and any applicable restocking charges will follow the partner’s policy. 

9. Liability 
 
We are not responsible for delays arising from stock shortages, vendor processing times, logistics disruptions, natural events, regulatory interventions, or courier issues.We do not cover indirect or consequential damage, including business downtime, lost revenue, or additional operational impact related to equipment lead-time or availability. 
 
10. Payment 
 
Procurement begins only after verified payment unless specific commercial terms are agreed in writing. 
All taxes, duties, import fees, regulatory charges, and freight are the customer’s responsibility unless stated otherwise. 

11. State Taxes 
Applicable sales tax will be charged based on the delivery location and current state and local regulations. Tax rates may vary by jurisdiction. Any additional duties, import charges, regulatory fees, or assessments imposed by government authorities are the customer’s responsibility unless otherwise stated. 
 
12. Compliance 
 
The customer must ensure all hardware purchased complies with applicable federal, state, and local requirements, including certifications, licensing, network compatibility, security standards, or import restrictions relevant to its installation location. 
 
13. Governing Law 
 
These terms are governed by the laws of the State where our business is legally formed.